Website support: updates, speed and peace of mind
We take websites into ongoing care — ours or inherited: monitoring, fixes, changes and growth on a monthly retainer.
Prostor takes on the ongoing care of your website: monitoring and backups, fixes and updates, new sections, speed and security. We work with our own code and inherited projects — WordPress, Tilda and custom builds. The format is a monthly retainer with clear response times; it is the same retainer as our design support, so the hours can go into design as well as code.
Work in this area
A chain of 26 optics stores in Kaliningrad: a homepage concept with an interactive lens, Bitrix support and a redesign in progress.
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Rebuilt the storefront and search of a large marketplace for load: faster results and a cleaner category structure.
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An online store for a new cosmetics brand on 1C-Bitrix. Payments and delivery, eight automation options, a funnel and email marketing materials.
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An online store for eyewear and accessories: we grow the technical architecture, ship new interfaces and keep the support running.
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A project for a supplements manufacturer: a new design system and a refreshed site — visual style, palette, type and a cleaner interface.
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A website for a craft centre in Kazan: a workshop catalogue with booking and payment, resident pages, venue rental, an admin panel and resident accounts.
View caseWhat clients come with
What we do
How we charge
Prepay three months for a 5% discount, six months for 7.5%. One contract and one invoice a month. Payment is split into a comfortable schedule of instalments, stage by stage.
Packages and pricing
Unused hours roll over to the next month (up to 20% of the package). Pause or change the tier from the next period. Prepay 3 months for a 5% discount, 6 months for 7.5%. One contract, one invoice a month.
How we work
Who runs it
Timofey runs the area — code, updates and stability. Alexander joins for design fixes, Natali keeps the queue and the deadlines, Ruslan oversees quality as art director.
Start with a site audit
Send the address — we check speed, errors and risks and say what to fix first. If you do not need a retainer, we will say so.
What clients say
“I have no complaints about the process at all. Everything is great — you work very precisely, with no delays.”
When we are not the right fit
Questions
What does support cost?
Three tiers: Start — 30 hours for $1,500 a month, Optimal — 45 hours for $2,000, Max — 90 hours for $3,700. One-off tasks from $250 with an estimate.
Will you take a site built by someone else?
Yes. We start with an audit: we show the risks and say plainly what is cheaper to rewrite and what to keep.
Which platforms do you support?
WordPress, Tilda and custom builds. The one condition is access to the code and the hosting.
How fast do you respond?
Urgent breakages — the same working day. Planned tasks run through the queue with a weekly show-and-tell.
How is this different from design support?
It is the same retainer: the hours are shaped around your flow — code only, design only, or both. If design tasks dominate, see the design support page.
